FAQs

📦 Order Processing & Shipping Details

At Vitalcore, every order is handled with care and precision. From preparation to delivery, we focus on making your experience smooth, reliable, and worry-free.

🕒 Order Processing Time

  • Orders are processed within 3–5 business days before shipment.

  • Each item goes through a quality check and is securely packed to ensure it arrives in perfect condition.

🚚 Shipping Timelines

🇺🇸 United States

  • Shipped via trusted carriers such as USPS or FedEx

  • Estimated delivery time: 15–20 business days after dispatch

🌍 International Orders

  • Estimated delivery time: 15–30 business days, depending on your location and local customs procedures

⏳ Please note: Shipping timelines may vary due to customs clearance, weather conditions, peak seasons, or global logistics disruptions. We truly appreciate your patience.

🔍 Track Your Order

  • Once your order ships, you’ll receive a confirmation email with a tracking number.

  • You can also monitor your shipment anytime through our Track Your Order page.

❌ Cancellations & Address Changes

  • Requests must be made within 24 hours of placing your order.

  • Email us at vitalcore@gmail.com with one of the following subject lines:

    • “CANCEL MY ORDER”

    • “ADDRESS CHANGE”

⚠️ Once an order has been shipped, changes or cancellations are no longer possible.

🚪 Delivery Attempts

  • Carriers usually attempt delivery up to two times.

  • If delivery is unsuccessful, the package may be returned to us.

  • Additional shipping fees may apply for re-delivery.

💥 Damaged or Defective Items

If your item arrives damaged or defective, we’ve got you covered.

Please email vitalcore@gmail.com with:

  • Your order number

  • A clear photo of the damaged or faulty item

We’ll arrange a free replacement as quickly as possible.

🤝 Need Assistance?

Our support team is always here to help.
📧 Email us anytime at vitalcore@gmail.com — we aim to respond within 24 hours.