Shipping policy

🚚 Shipping & Delivery Policy

At Vitalcore™, we take pride in delivering every order with care, precision, and reliability. Below you’ll find everything you need to know about how we process, ship, and deliver your purchase.

🕒 Order Processing

  • All orders are processed within 3–5 business days prior to shipment.

  • This timeframe allows our team to carefully verify, quality-check, and securely package each item before dispatch.

🚚 Shipping Timeframes

🇺🇸 United States

  • Orders are shipped via trusted carriers such as USPS or FedEx.

  • Estimated delivery time: 15–20 business days after processing.

🌍 International Orders

  • Estimated delivery time: 15–30 business days, depending on your destination and fulfillment location.

⏳ Please note: Delivery timelines may vary due to customs clearance, weather conditions, peak seasons, or global logistics disruptions. We appreciate your understanding and patience.

🔍 Order Tracking

  • Once your order has shipped, you’ll receive an email confirmation with a tracking link.

  • You can also track your order anytime through our Track Your Order page.

❌ Cancellations & Address Changes

  • Requests for cancellations or address updates must be made within 24 hours of placing your order.

To cancel an order:

To change a shipping address:

  • Please contact us within 24 hours of purchase.

  • Once an order has been shipped, changes are no longer possible.

🚪 Delivery Attempts

  • Most carriers attempt delivery up to two times.

  • If delivery is unsuccessful, the package may be returned to the sender.

  • To avoid delays or returns, please ensure someone is available at the delivery address.

💥 Damaged or Defective Items

If your order arrives damaged or defective, we’ll make it right.

Please contact support@vitalcore.com and include:

  • Your order number

  • A clear photo of the damaged or defective item

We’ll arrange a free replacement as quickly as possible.

🤝 Need Help?

Our customer support team is always here to assist you.

📧 Email: support@vitalcore.com
⏳ We aim to respond to all inquiries within 24 hours.